Help & Support
Contact Selene Customer Service 7 days a week and find our most commonly asked questions below.
Our live team responds to all queries on the same day, with the majority in as little as 2 hours.
Need help?
FAQs
Check Our Top Requests
Where can I track my order?
You should have received a tracking number shortly after you placed your order. If this is not the case, please reach out to us via email at support@sleepselene.com or call us for free at +44 1603 916 322.
What's your returns policy?
If you aren't 100% happy with your pillows or any other of our quality sleep products, we are proud to offer a full refund policy.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
How do I get in touch?
Fill our the form above or Email us at support@sleepselene.com
Where do you ship to?
We have warehouses in the UK and USA and ship domestically in both geographies.
During periods of high demand we may also ship directly from our factory in mainland China.
We ship worldwide to all locations on our standard service.
We offer free, expedited shipping to Canada, Australia and New Zealand.
How long does delivery take for USA addresses? How much does it cost?
Delivery to USA addresses typically takes 2-4 days. It costs us to ship it but is free for you. We strive to ensure your SleepPerfect™ pillows and other sleep products arrive quickly so you can start experiencing the benefits as soon as possible.
How long does delivery take for UK addresses? How much does it cost?
Delivery to UK addresses typically takes 2-4 days. It costs us to ship it but is free for you. We strive to ensure your SleepPerfect™ pillows and other sleep products arrive quickly so you can start experiencing the benefits as soon as possible.
Where is the SleepPerfect™ produced?
The SleepPerfect™ Pillow is carefully sourced in the UK and manufactured in China to keep it accessible without compromising quality. While we'd love to produce it in the USA or the UK where we are based, the cost would be 4-5 times higher, making it far less affordable. Our mission at Selene is simple: to eliminate neck pain and help the world sleep better. If the SleepPerfect™ Pillow were priced out of reach for many, we'd be failing that mission.
I've tried a lot of other pillows, and I'm skeptical. How do I know this one will work for me?
We are so confident that the SleepPerfect™ Pillows will improve your sleeping experience that we offer a 60-night risk-free trial. If you see no difference during this time, simply return it for a full refund. No questions asked!
What are the dimensions of the SleepPerfect™ Pillows?
The SleepPerfect™ pillows measure at 49.8 x 30 x 11 cm (19.61 x 11.81 x 4.33 inches).
Does it work for back and side sleepers?
Yes! The SleepPerfect™ Pillow features an innovative ergonomic design that adapts to your neck and head without requiring you to change your sleeping position. It provides the perfect balance of support and comfort, making it ideal for all sleepers—whether you sleep on your side, back, or stomach.
Can the pillow cover be removed and washed?
Yes, the SleepPerfect™ pillow comes with a removable cover that can be machine washed. This ensures your pillow stays clean and fresh for extended use. (Do not wash the actual pillow though, as this can damage the foam).